Return & Refund

Please contact us before returning any package! We'll do our best to help you out if you have any issues!

Most items are returnable within 14 days from the date you receive it. To be eligible for a return, your item must be unused and in the original package. Certain items are not returnable or may be subject to a restocking fee. Please contact us to confirm return eligibility. 

Here is the return address:
Motionics, LLC
8500 Shoal Creek Blvd Building 4 Suite 209
Austin, TX 78757

Customers are responsible for return shipping costs unless the product arrives damaged or defective.

Once we receive the returning item, we will inspect it and start refund process. The original shipping charges are not refundable.

To cancel an order placed through our online store, you must submit a cancellation request via email to info@motionics.com before the order or any part of it has been shipped and no later than fourteen (14) days from the date of purchase. Cancellation is only valid upon email confirmation from us. After the fourteen (14) day period, orders cannot be canceled.